GENERAL TERMS AND CONDITIONS
Applicable to mediation agreements with clients of “Century Homes” LTD
for services and activities in real estate mediation
Effective Date: January 1, 2026
These General terms and Conditions (hereinafter referred to as "GTC") of the contract with users of mediation services provided by CENTURY HOMES LTD with UIC 104687201, with registered office and management address:Veliko Tarnovo 5000, 4 Rafael Mihaylov Str.,also providing services under the trademarks CENTURY HOMES and CITY RENThereinafter referred to as MEDIATOR, in these GTC, determine the rights, obligations and responsibilities of the parties to the contract in carrying out mediation activities with real estate for the purpose of sale, purchase, rental, leasing or property management.
I. SUBJECT
Art.1. Service Users
Users of the mediation service provided by the MEDIATOR may be all Bulgarian and foreign individuals, sole proprietors, local and foreign legal entities.
Art.2. Accessibility of General Terms
(1) Users of the mediation service may familiarize themselves with these GTC:
(2) These GTC are published in Bulgarian and English.
Art.3. Individual Contracts
(1)The parties to the contract may negotiate other conditions for providing mediation services, for which they conclude an individual mediation agreement, of which these GTC are an integral part.
(2) The parties may agree on clauses different from these GTC if they do not contradict the law. In these cases, the special clauses of the contract shall apply to regulate the rights and obligations of the parties, even if the corresponding clauses in the GTC are not explicitly canceled.
Acceptance of General Terms.
(1)By signing the documents that are signed when accepting the order, users accept that they know and agree with the content of these documents, as well as accept these GTC and agree with their content.
(2)Signatures may be: a) Handwritten signature - placed on a paper copy of the documents; b) Electronic signature - placed on an electronic version of the documents, without the need to print them on paper. The following types of electronic signatures are accepted:
(2) These GTC are published in Bulgarian and English.
(3)To prove the electronic signature, the MEDIATOR uses:
(4) The CLIENT accepts that the above records have evidential value before a court or arbitration.
Art. 5. Applicable Legislation
For matters not covered in these GTC, the following apply:
II. MEDIATION SERVICES
Art. 6. Types of Services
The MEDIATOR provides the following types of mediation services:Art. 7. Service Content
(1)Mediation services include:(2) Services not included unless additionally agreed:
III. RIGHTS AND OBLIGATIONS
Art. 8. MEDIATOR's Obligations
The MEDIATOR undertakes to:
1. Act professionally and in good faith
2. Maintain confidentiality of received information
3. Provide accurate and complete information
4. Organize property viewings
5. Conduct negotiations in the CLIENT's interest
6. Assist in document preparation
7. Be present at the transaction
Art. 9. CLIENT's Obligations
The MEDIATOR undertakes to:
1. Provide accurate and complete information about the property
2. Present all necessary documents
3. Not conceal material defects
4. Pay the agreed remuneration
5. Not circumvent the MEDIATOR
6. Cooperate in good faith
Art. 10. Exclusive Representation
(1) In case of exclusive representation, the CLIENT may not:
(2) The exclusivity period is specified in the individual contract.
IV. REMUNERATIONArt. 11. Amount of Remuneration
(1) The remuneration amount is determined in the individual mediation contract.
(2) Standard commission rates (unless otherwise agreed):
(3)All amounts are exclusive of VAT.
Art. 12. Payment of Remuneration
(1) Remuneration is due upon:
(2) Payment methods:
Art. 13. Refund
Remuneration is not refundable if the transaction fails due to reasons attributable to the CLIENT.
V. PERSONAL DATA PROTECTION
Art. 14. Data Processing
(1)The MEDIATOR processes personal data in accordance with:
(2)By signing the contract, the CLIENT consents to the processing of their personal data for the purposes of the mediation service.
Art. 15. Data Categories
(1)The MEDIATOR processes:
VI. LIABILITY
Art. 16. MEDIATOR's Liability
(1) The MEDIATOR is liable for damages caused by non-performance or improper performance of obligations.
(2) The MEDIATOR is not liable for:
Art. 17. Limitation of Liability
The MEDIATOR's liability is limited to the amount of remuneration received. e MEDIATOR's liability is limited to the amount of remuneration received.
VII. CONFIDENTIALITY
Art. 18. Confidential Information
(1) The parties undertake to maintain confidentiality of all information received in connection with the mediation.
(2) Confidentiality continues for 2 years after termination of the contract.
Art. 19. Exceptions
Confidentiality does not apply to information that:
VIII. ELECTRONIC COMMUNICATION
Art. 20. Electronic Documents
(1)The parties accept that electronic documents and messages have the force of written form.
(2)Valid communication channels:
Electronic confirmations via SMS, email or messaging apps are considered equivalent to handwritten signatures.
IX. DISPUTE RESOLUTION Art. 22. NegotiationsThe parties shall first attempt to resolve disputes through negotiations.
Art. 23. Competent CourtIf agreement cannot be reached, disputes shall be resolved by the competent court in Veliko Tarnovo.
X. FINAL PROVISIONS Art. 24. Amendments(1) These GTC may be amended by the MEDIATOR with one month's notice.
(2)Amendments are published on the website www.ch-eu.com
Art. 25. InvalidityThe parties shall first attempt to resolve disputes through negotiations.
If any provision of these GTC is found invalid, this does not affect the validity of the remaining provisions.Art. 26. Notices
All notices between the parties shall be in writing and sent to the addresses specified in the individual contract.
If any provision of these GTC is found invalid, this does not affect the validity of the remaining provisions.Art. 27. Entry into Force
These GTC enter into force on January 1, 2026.
CENTURY HOMES Ltd.
UIC: 104687201
Address: Veliko Tarnovo 5000, 4 Rafael Mihaylov Str.
Email: info@ch-eu.com
Phone: +359 897 964 343
Website: www.ch-eu.com
© 2026 "CENTURY HOMES" LTD. All rights reserved.